#CALLCENTER PEOPLE FULL#

#CALLCENTER PEOPLE FULL#

I also work at an inbound call center and am in full agreement with most of what I read. There isn't an excuse I haven't heard or verbal tirade of abuse I haven't come across when all I wanted to genuinely do was help. My health suffered and I ended up in the hospital a few times due to chest infections spread by desk hopping and air-conditioning. I even had to get the police out to a lady who threatened to drive into a flyover on the M25 3 counties away (UK). I've had allsorts of abuse even a racist rant. Yes, I went to the toilet that is what AUX 3 means. After years of slogging away and yes even getting awards and so on for 'great service' I have been micromanaged, even asked about the quantitative time I went to the toilet. I've worked in call centres and unfortunately they broke me.

My advice? Don't work in a call centre unless it's a transient job and you're looking for a better one. The constant micromanagement, lack of autonomy and onslaught of abusive callers really puts a strain on anyone, even the toughest. You are set up to fail right from the start. You will not meet the metric due to the system set in place however, this is no different from any call center. The metric systems is of course unobtainable and allows them every possible way to fire you or write you up. The number of contractors compared to full time employees shows you they want a never ending supply of people to turn over because it is cheaper for them. So they got you right where they want you. You can not earn pto or earn the 16 hours back no matter what the reason is. The attendance policy for contractors you can only miss 16 hours and this applies for the entire 18 month contract. They will also keep you past your EOS time which you could be there for who knows how long well past your stop time so don't make any plans! Even though you work for a agency FE calls the shots so going to your agency is not going to help when you need something done like leaving early. Truth is they can call you any time and if you decline they can fire you for it. You have no on call compensation either though they say you pick the week you want to be on call. If you are not invited to take the EEI to become a full time FE employee they will either let you go or renew the contract. You are doing the same exact job as a FE employee! Truth is they hire less than 2% of the contractors, but they try to convince you that you will be hired on in every way possible to keep you on the phone. Your pay is 11.00 an hour compared to full time FE employees who make 13.85 with benefits, pto, and more. You are hired on as a contractor with a contract lasting 18 months. Once you get hired and you are out of training it becomes a nightmare. They make it sound really good to work for them. If you were a customer and saw what goes on in the call center you would be horrified! People wonder why United Health Care is terrible and there is your answer. They had us taking calls we had no business taking like claims calls and dealing with lawyers, doctors, billing, and more. For the most part it was pretty typical crap you would expect from the horrors of working at any call center. Teleperformance was ridiculous when you needed help or approval no one was there. The two worst centers were Teleperformance and First Energy. Some of the sups and tls were jerks pretty much a typical work place. You would request days off and not get it. TeleTech had its nasty side too just like any center which was the metric system and attendance policy. They were honest and you knew exactly what to expect. I would have to say TeleTech was the best call center I worked at. It is a call center people are not calling you because they are happy. Some days all you get is nasty customers back to back. 99.9% of the time I could resolve the issue with the customer apologizing at the end of the call. In my opinion the customers were the easy part to deal with. I have worked at several call centers on and off. Morbid Solutions from USA on June 19, 2016:

Callcenter people